How to Cancel Spectrum Internet and Sign Up Again
Update (May 31th, 2017): Spectrum (Charter Communications) has caused ii boosted telecommunication companies – Fourth dimension Warner Cable and Bright House Networks. All three are at present beginning to operate under the "Spectrum" proper noun. All Charter, Time Warner Cable, and Bright House customers will run across their monthly bills switch to the Spectrum name and logo.
1. Speak to Retention
The starting time step is to call Spectrum's retentivity department. The well-nigh direct telephone number to achieve this department is 1-855-757-7328. You'll be greeted by a standard "robot menu." While the carte du jour won't give you the actual name of the section, you can reach retentiveness by choosing the option to downgrade or cancel your service. Selecting that selection volition transfer y'all to the retentivity department.
(While the menus are lengthy and abrasive, it will only be a few minutes until you're at your destination. Nosotros say this in all of our guides, simply avert departments like billing or tech support. These other departments ofttimes immediately transfer you to an overseas call center that won't be able to provide the help that you need. If you lot want to run across a visual map of the menu (also known as a phone tree), or if you'd like to cut out the hold times, try GetHuman.)
Now that you've navigated to the retentivity department, you'll be connected with a customer service representative. To exist safety, double cheque y'all've reached the correct department by asking if you're speaking with the memory department. If you are in some other section, inquire them to transfer your telephone call to retention. You may also want to inquire them to practice a 'warm' transfer. (A warm transfer ways that the original representative will non exit the line before directing you to the right place. A 'cold' transfer, on the other manus, means the original representative volition hang upwards and let the organisation do the transfer, which often hangs up on you or sends y'all to an incorrect department. If you've made it to retentiveness, you're halfway to cancelling Spectrum! Now what?
2. Prepare Your Excuse
Now that you're on the phone with retention, tell the representative that you need to cancel the service because you're moving to an area which doesn't have Spectrum. As nosotros mentioned in our How to Cancel Comcast postal service, a hugger-mugger Comcast employee guide laid out the best excuses to get out of your service. While Spectrum and Comcast differ in many ways, these successful cancellation reasons are basically the same for all cable companies. So without further ado, hither are the "best" cancel scenarios – scenarios in which a Spectrum representative will allow you to cancel without trying to 'save' you from canceling (i.eastward. make it harder for you to cancel).
Save Attempt is Not Applicable in the Post-obit Scenarios
- Customer is moving to a non-Spectrum area (an surface area where Spectrum is not offered)
- Account holder is deceased / incapacitated.
- Temporary / seasonal disconnect and Seasonal Suspend Plan is not bachelor in their surface area.
- Natural disaster.
- Customer doesn't know what accost they're moving to.
Equally discussed in previous posts, many of these shouldn't be used. It's difficult to pretend you're expressionless (and they might even ask for a death certificate), bluffing that you lot're moving in with somebody else will lead to more questions (they'll desire to know what address and the account holder), and Spectrum may recall it unlikely when you say you've been hit by a tornado in Connecticut. The best option is to inform the representative that you demand to abolish because yous're moving to an area where Spectrum service is not offered. That's one of the easiest 'secrets' to hands cancelling your Spectrum service.
More specifically, nosotros suggest saying you'll be moving to another state, because Spectrum is but bachelor in the U.S. If you'd prefer, yous can just listing a unlike metropolis, but research and make sure Spectrum isn't available there. Otherwise they'll try to get you lot to move your service to your new residence!
Exist careful of getting stuck in a conversation explaining the actual reasons yous're cancelling Spectrum. The reps will say but about anything to keep you as a customer, and that means an extended, pushy chat. They may endeavor sending out a technician to 'fix' whatsoever issue you had, they might offer a ane time credit or they could pull out any number of other tricks in an attempt to prevent you from cancelling. Just stay strong, because these distractions volition only keep you from your ultimate goal: cancelling your Spectrum service!
iii. Stay Firm and Exist Friendly
We discussed this a picayune fleck during the last section, but Spectrum volition do anything and everything they can to stop you from cancelling, or even just to slow you down.
Here are merely a few of the things they might offer: help transferring your service to your new address, a (somewhat) better cost, maybe fifty-fifty a premium aqueduct or a promise to boost your internet speed. Exist particularly careful when they try to get y'all to sign a contract (sometimes they'll only phone call it an 'understanding'), to proceed the service (or maybe even add new services). If you agree to that contract, you lot might be trapped with that service for another yr or two! Don't fall for information technology! Exist friendly, but firm. Tell them you're only looking to cancel your service and you aren't interested in any offers.
The Spectrum representative you're speaking with is very of import to cancelling successfully. If the representative makes a 'fault', you may find that your service never ends up beingness cancelled at all! Or, if y'all're trying to schedule the service to be cancelled in the futurity, they might 'accidentally' cancel your service on the spot (even though you still demand it for a few days). In our experience, the friendlier you lot are, the fewer 'mistakes' happen. You lot'll exist able to get your service cancelled on the twenty-four hour period that you lot want, with no 'accidents.
4. How to Return Spectrum Equipment
(without getting unreturned equipment fees)
An frequently overlooked, merely vital part of cancelling service with Spectrum is returning your Spectrum equipment. That includes things like Spectrum Modems, Spectrum Cable Boxes, or Spectrum DVRs. If yous forget to render your equipment, Spectrum will charge y'all for it. And they won't charge y'all $x/mo, they'll charge for the full replacement price of the equipment. Since they get to decide what the replacement toll is, they tin can say it's hundreds of dollars. As we mentioned in our Comcast commodity, cablevision companies like Spectrum would much rather get you to pay them the full replacement cost than get that worn out remote back from you.
Before you hang upward with Spectrum, inquire what equipment you need to return to them. If yous have net only, that'due south most probable to exist a modem (If y'all read our blog, you may accept already bought your own modem.) If you take television service, it'due south probable you lot've got a cable box or a DVR. The Spectrum representative will have a list of the equipment that you're renting from them. And don't forget to ask for serial numbers and then you tin can make sure yous're returning the right equipment! We tin't reiterate information technology enough, merely information technology'south ane of cable companies' favorite tricks to charge heavily for unreturned equipment on the account.
Now that you know what equipment you lot're returning, it's time to return information technology! In that location are three means to get that equipment back to Spectrum. First, in a prepaid return box (y'all can ask the rep to transport one out to you). 2d, you can become to a Spectrum/Time Warner Cable/Bright House store (you can find one here). 3rd, you can ask the rep to transport out a technician to pick everything up at your residence. Photo the equipment you lot're returning, (and cheque the serial numbers against the ones they told y'all on the phone). This may seem similar overkill, but future you lot will thank yous for doing your due diligence. If y'all're using a pre-paid return box, photo the equipment in the box. If you're returning to a Spectrum/Fourth dimension Warner Cablevision/Bright House store, sneak out your telephone and have a motion picture of the equipment on the counter. Don't forget to get a receipt! And of course, accept a photograph of that receipt also. There's always a take a chance that something Spectrum doesn't scan it in correctly or it gets lost somewhere along the way. Unfortunately for you, Spectrum will assume you lot never returned the equipment and you'll need the evidence you nerveless to contest them. And if you're feeling up to it, inquire the person accepting your equipment at the Spectrum store for their ID number. I last tip: ask Spectrum to ostend the counterfoil via email. This tin can seem daunting only this is all merely to cover yourself! Once yous've fabricated information technology through this gauntlet, y'all've but got ane step left: confirming the cancellation went through successfully!
5. Confirm the Cancellation
Yous're on the last footstep! You're almost at that place! This last (and most important) step of cancelling Spectrum is confirming that the cancellation has gone through correctly.
This footstep is piece of cake – just phone call Spectrum (later having finished steps one-4) and ask them to confirm that everything is as expcted! Specifically, ask three things: (1) if at that place is an outstanding residue on the account (2) if whatever equipment is showing equally unreturned in their organization (three) if your Spectrum service is cancelled going forwards. Make sure that all of the answers match upward with what you expect. If they don't, have the agent on the telephone fix the event then do step five ane more than time.
You lot Cancelled Spectrum!
You've made information technology to the cease of this guide! Congratulations! Maybe this all seems similar overkill, simply if you lot're diligent and complete these steps, your new, Spectrum-costless life volition exist worry free! To recap: Speak with retentiveness, tell them y'all're moving to an area without Spectrum service, be nice and friendly on the phone, return any Spectrum equipment y'all rented from Spectrum, and last but not least, confirm everything. If you want someone else to do this for you, you can e'er have BillFixers help! Good luck!
Source: https://billfixers.com/blog/how-to-cancel-spectrum
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